Contact Shepherd Outsourcing

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If you need assistance regarding your account or would like to speak directly with a representative, please use the contact information below.

We encourage individuals to use the official phone number listed on this website when verifying communication or discussing account related matters.

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Shepherd Review My Account

We’re Here to Connect

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    Notes:

    *Please be sure the information supplied is as accurate as possible. If the information is incomplete or incorrect we will not be able to process your request.

    **We will respond to your inquiry within 2 business days or less.

    ***If you would like an immediate response please use our chat feature enabled on the website.

    Phone Support

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    Phone Number: 855-410-6059

    Our team is available during regular business hours to:

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    Answer questions about your account

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    Provide clarification regarding communication

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    Assist with secure portal access

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    Document concerns or route you to the appropriate process

    If you believe information may be inaccurate, you may also visit the Dispute or Report an Issue page for additional guidance.

    Consumer Information

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    • CCO: Elexis Harris, CRCP

    • CRCP Certification Number: P2403-1579

    • Certified Since: 03/31/2024

    • RMAi Consumer Resources: https://rmaintl.org/consumers

    • RMAi Certification Number: C2407-1192

    Shepherd Contacts Consumer Information
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    Reducing Confusion and Verifying Communication

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    If you received a call, email or text message and would like to confirm that it relates to Shepherd Outsourcing, use the phone number listed above or type shepherdoutsourcing.com directly into your browser.

    We recommend avoiding unfamiliar links and verifying communication through official contact information on this website.

    For additional context about why we may contact you, visit the Why We May Contact You page.

    Mailing Address

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    Shepherd Outsourcing
    PO Box 27115
    Greenville, SC 29616

    Please do not send cash payments through the mail. If you would like to make a secure payment, visit our online portal here.

    Business Hours

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    Example hours below. These will be confirmed and updated as needed.

    Monday – Friday: 8:00 AM to 6:00 PM ET

    Saturday: Closed

    Sunday: Closed

    If you contact us outside of business hours, you may leave a voicemail, and a representative will return your call during the next business day.

    Shepherd contacts mailing address