Dispute an Account or Report an Issue
Shepherd Outsourcing

If you have questions about your account or believe certain information may be incorrect, you may contact us for clarification. This page explains when a dispute may be appropriate and how to share concerns with our team.

Our goal is to provide clear communication and review concerns responsibly. 

When a Dispute May Be Appropriate

Many questions can be resolved quickly through a phone call. If something appears unclear, we encourage you to contact us first so we can review the details together.

A formal dispute may be appropriate if you believe:

The account does not belong to you

The balance appears inaccurate after review

The account was previously resolved

You have documentation that conflicts with the information provided

If you are unsure whether your situation requires a formal dispute, our team can help you determine the best next step. 

How to Share a Concern

You may contact Shepherd Outsourcing in the following ways.

By Phone

Calling 855-410-6059 is often the fastest way to clarify account details. Many concerns can be addressed during a conversation.

Through Our Secure Online Form

If you prefer written communication, you may submit information through our secure online form. Login is not required.

Please provide accurate contact information so we can respond appropriately. Clear, concise details help us review concerns efficiently.

Identity Theft or Fraud Concerns

If you believe your personal information has been used without authorization, please notify us.

When reporting identity theft, include:

  • A brief explanation of the situation

  • Any available supporting documentation

  • Updated contact information

We may request additional documentation as part of the review process to protect all parties involved.

For general information about identity theft, you may visit the Federal Trade Commission at https://www.identitytheft.gov.

What Happens After You Contact Us

Once we receive your concern, we will:

  • Document the information provided

  • Review the account internally

  • Conduct any necessary research

  • Respond through appropriate communication channels

Response timelines may vary depending on the complexity of the issue and any additional information required.

Frequently
Asked Questions

How do I submit a dispute to Shepherd Outsourcing?

If you believe information may be inaccurate, you may contact Shepherd Outsourcing by phone at 855-410-6059 or use the secure form on this page. Many concerns can be clarified quickly by speaking with a representative before submitting a formal dispute.

No. You may raise a concern or submit a dispute to Shepherd Outsourcing without logging in to the payment portal.

Review timeframes vary depending on the nature of the concern and the information provided. Shepherd Outsourcing reviews disputes as promptly as possible once sufficient details are received.

If you believe your information has been used without authorization, you may contact Shepherd Outsourcing by phone or use the secure form on this page to report identity theft concerns.

If you have a concern about your experience, you may contact our office directly at 855-410-6059 so we can review the matter and provide clarification.