Data Security and System Controls
Protecting personal information is a core responsibility. Shepherd Outsourcing maintains structured technical and administrative safeguards to support the confidentiality and integrity of consumer data.
These safeguards include:
Account details are available only after secure authentication through our online portal. This helps ensure that personal information is not accessed by unauthorized parties.
Commitment to Responsible Account Servicing
Shepherd Outsourcing services accounts that have been placed with us by a creditor or account owner. Our role is to communicate clearly, provide accurate information, and offer secure methods for account review and resolution.
We operate in accordance with applicable federal and state regulations intended to protect consumers. Our internal policies and procedures are designed to support accuracy, consistency, and respectful communication.
If you have questions about your account or believe information may be inaccurate, you may contact us directly or visit our Dispute or Report an Issue page for more information.
Communication Standards
Shepherd Outsourcing communicates with consumers through approved channels, which may include phone, voicemail, email, text message, or written correspondence.
We strive to ensure that communication is clear and respectful. If you receive a message and have questions, you may verify communication by contacting us directly at 855-410-6059 or by visiting shepherdoutsourcing.com in your browser.
For more information about why we may contact you, visit the Why We May Contact You page.
Ongoing Oversight
and Accountability
Maintaining compliance is not a one time event. Shepherd Outsourcing maintains documented procedures, internal reviews, and structured oversight to support responsible account servicing.
Our leadership team emphasizes:
These practices are intended to support accurate servicing and secure handling of information.
